Not long ago, at a pharmaceuticals convention, I was approached by a doctor who told me that he had, just minutes ago, met one of our quality assurance technicians at our booth. He simply wanted to say that he was profoundly impressed by the fact that we had such an individual on our staff – [...]

Remember dot matrix printers? At one time they were the accepted standard for all things printed. Then they came out with Laser Printers. And when you saw it perform for the first time all you could say was…wow.
 I bought that printer – at first sight. I wanted that kind of quality evidenced in every [...]