A Message From The President
Our Patient-First Philosophy
Patient safety and satisfaction are our first priorities. Our reason for being is to serve your patients with and for you as their physicians and medical team. We take our opportunity to be of service very seriously and we strive to provide consistently exemplary products and services. Most businesses today have lost the personal touch that means so much.
We have chosen to specialize in intrathecal medications, and that focus allows us to spend time on each account and each patient to promote the desired set of outcomes. Integrity is doing the right thing when no one is watching, and we believe in doing the right thing always.
We are a close-knit professional team of human beings serving human beings – and our Mission, Vision and Patient-First Human Values (below) demonstrate our commitment to being that collegial, dependable and highly professional resource on which you can always rely.
Hartley Medical is a national, state-of-the-art compounding pharmacy dedicated to providing the highest quality sterile pharmaceuticals for the treatment of malignant and non-malignant chronic pain and movement disorders.
We see ourselves as leaders and visionaries who are committed to Setting the Standard™ of excellence in patient care, service, compassion and business operations.
Our Patient-First, Human Values
All of our products and services are prepared and customized for each situation.
“Attention is the rarest and purest of generosity.”
Client Response: “Hartley made me look like a hero because your specific recommendations for my patient and her individual circumstances.”
We seek to deliver accuracy, truth and fairness in everything we do.
Trust is the foundation of our relationship.
“The supreme quality of leadership is unquestionable integrity.
Without it, no real success is possible, no matter whether it is on a section gang, a football field, in an army, or in an office.”
~ Dwight D. Eisenhower
Client Response: “I can always count on Hartley to do what they say they will do.”
We live by the Golden Rule by bringing kindness and empathy to our patients,
their families and healthcare providers.
“Love and compassion are necessities, not luxuries. Without them, we cannot survive.”
Client Response: “Words cannot express my gratitude for your going beyond the call of duty to make sure that my teenaged daughter received her medications today so that she did not have to wait in pain.”
We embrace a rigorous scientific approach as a means of insuring optimal performance.
“Science is not only a disciple of reason, but also one of romance and passion.”
Client Response: “William Stuart and Hartley are the real thing because they always want to have the best processes and attention to best practices.”
We believe that it is our privilege to think ahead for the benefit of our health care
professionals and our shared patients.
“Anticipation is the heart of service.”
Client Response: “We switched to Hartley because our colleagues told us that they mean it when they say they care about us and our patients.”
Our number one commitment is patient and staff safety.
“The desire for safety stands against every great and noble and enterprise.”
Client response: “Our tour of Hartley facilities impressed us thoroughly with their commitment to managing the entire process safely and with full attention to every meaningful detail.”
We strive to “set the standard” in all that we do so that we consistently demonstrate our intention to be the best in all areas in our industry.
“Ambition is the path to success. Persistence is the vehicle you arrive in.”
Client response: “None of the compounding pharmacies that I know of take their mission as seriously as Hartley Medical.”
We believe that delivering happiness and joy is a daily opportunity for
each member of our team.
“Find a place inside where there’s joy, and the joy will burn out the pain.”
Client response: “It’s always a pleasure dealing with your team members; they seem to truly enjoy their jobs.”